My Resident Account Many councils have chosen to have a "My Account" feature on their website which gives residents a single sign up and access to personalize services - usually connected to more than one back office system. Typically residents might be able to do the following: Council Tax - View details, set up a direct … Continue reading Local authority websites – 7 vital success factors for a “My Account”
We are all used to seeing business plans with lists of mouth watering benefits predicted for the project - but how realistic are they? Have they been through a serious scrutiny? I catagorise benefits in the following ways: Green - Green means that there is a high level of confidence and empirical evidence that the benefit … Continue reading How realistic are your benefits predictions?