Data quality issues in the public sector The public sector collects a lot of data. Huge quantities. But how good is it? It is used by management and central government to monitor workloads and critical success factors. Important policy decisions are taken, budgets are set, all based on the 'data' (and the information managers think they … Continue reading Fixing data quality in the public sector
About once a year, I realise how geeky I am when I go to the UK Authority Data4Good conference. When I sit in a room with so many enthusiastic data analysts and scientists who are doing so many great things with data in the public sector (especially around the vulnerable), it gives me hope that … Continue reading Public Data for good? Absolutely!
My Resident Account Many councils have chosen to have a "My Account" feature on their website which gives residents a single sign up and access to personalize services - usually connected to more than one back office system. Typically residents might be able to do the following: Council Tax - View details, set up a direct … Continue reading Local authority websites – 7 vital success factors for a “My Account”
Today's news that the Better Care project, to merge health and social care in the community has failed to deliver any benefits comes as no surprise to me. http://www.bbc.co.uk/news/health-38894593 Let me first say I do not have first hand experience in this exact area but I do have experience in local authorities and in business … Continue reading Bad business cases lead to bad projects…
There is a report in the Guardian today about how few young carers receive support from their local councils that they are entitled to. (https://www.theguardian.com/society/2016/dec/27/young-carers-no-council-support-childrens-commissioner-england-study) Of course the reasons for this are many-fold, councils are facing unprecedented cuts and also not everyone who is a carer is known to their local council - often people, … Continue reading The true value of carers to society!