My Resident Account Many councils have chosen to have a "My Account" feature on their website which gives residents a single sign up and access to personalize services - usually connected to more than one back office system. Typically residents might be able to do the following: Council Tax - View details, set up a direct … Continue reading Local authority websites – 7 vital success factors for a “My Account”
The disastrous smart meter project in the UK has now had the expected benefits downgraded to just £11 per participating household per year. I wonder if this project was yet another vanity project that did not have a robust business case? Even at £22per household per year how did that justify a multi billion ££ … Continue reading Benefits of smart meters downgraded….is that a surprise?
We are all used to seeing business plans with lists of mouth watering benefits predicted for the project - but how realistic are they? Have they been through a serious scrutiny? I catagorise benefits in the following ways: Green - Green means that there is a high level of confidence and empirical evidence that the benefit … Continue reading How realistic are your benefits predictions?
The extrovert ideal in the workplace I read an extraordinary book recently about introvert and extrovert traits and how they affect us all. Aside from some fascinating science about what makes us as we are, there was a chapter about our inbuilt traits in relation to our workplaces and productivity. Like many if not … Continue reading How to increase productivity and innovation whilst also increasing employee satisfaction and retention….
Today's news that the Better Care project, to merge health and social care in the community has failed to deliver any benefits comes as no surprise to me. http://www.bbc.co.uk/news/health-38894593 Let me first say I do not have first hand experience in this exact area but I do have experience in local authorities and in business … Continue reading Bad business cases lead to bad projects…
So often, in my experience, the case for a project has been made well before the business case has been written – in which case the business case is written entirely to confirm some managers whim that his pet project is a good idea. I once had to write a long, in depth business case, … Continue reading The business case
There is a report in the Guardian today about how few young carers receive support from their local councils that they are entitled to. (https://www.theguardian.com/society/2016/dec/27/young-carers-no-council-support-childrens-commissioner-england-study) Of course the reasons for this are many-fold, councils are facing unprecedented cuts and also not everyone who is a carer is known to their local council - often people, … Continue reading The true value of carers to society!
Benefit Analysis How does a business work out what the benefits will be? Following on from my post on the Benefits Realisation Process, I devised a method for this. Log the benefit – spreadsheets work well for this Record the value, use of time saved etc Classify the benefit Classification Cashable, non cashable, intangible, … Continue reading Benefit Analysis – what are your benefits going to be?
I'm revving up for some serious data analysis at work at the moment, with a hefty report due in the New Year. As part of my research I came across Perpetual Edge - not heard of Stephen Few before but I spent the afternoon reading his newsletters and browsing his books and I promise, I … Continue reading Great site for visual business intelligence
I went to a fascinating and eye opening talk from Karen Blackett OBE this week. She is the Chairwoman of Mediacom UK - one of the world's largest media agencies and she was speaking at the University of Portsmouth (where she is an alumni). Karen was an inspirational and engaging speaker - and took … Continue reading The future is here……